Refund and Returns Policy

Overview

At BEST MOTION SDN BHD, your satisfaction is our priority. We are committed to delivering high-quality furniture and decorative products to enhance your living spaces. Please read the following Return & Refund Policy carefully before making a purchase on our platform.

1. Definitions

For the purposes of this Policy:

  • “Company”, “We”, “Us”, or “Our” refers to BEST MOTION SDN BHD.
  • “Goods” refers to the items offered for sale on our Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the BEST MOTION SDN BHD online store.
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Order Cancellation Policy

We understand that sometimes circumstances change after placing an order. Therefore, we allow for order cancellations within 12 hours of placing the order.

  • Cancellations must be requested via email to best.motion@outlook.com within the 12-hour window.
  • After 12 hours, your order may already be in processing or shipping stages and cannot be canceled.

3. Return Eligibility

You may request a return and refund within 30 calendar days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The Goods must be unused, undamaged, and in their original packaging.
  • The return request must be initiated within 30 days from the date of delivery.
  • You must provide a valid proof of purchase, such as the order confirmation or invoice.

4. How to Initiate a Return

To initiate a return:

  1. Contact our Customer Support at best.motion@outlook.com with your order number and the reason for the return.
  2. Once approved, you will receive return instructions including the return address.
  3. Securely package the item in its original condition and return it as per the instructions provided.

5. Refund Processing

Once your returned item has been received and inspected:

  • You will be notified via email about the status of your return.
  • If the return is approved, we will process your refund to the original payment method within 7–14 business days.

6. Items Not Eligible for Refund

We do not list specific categories as non-returnable in this policy. However, returned items must meet the eligibility criteria mentioned above. If an item shows signs of use, damage not caused during shipping, or is returned without original packaging, it may not qualify for a refund.

7. Damaged or Defective Items

If your order arrives damaged or defective:

  • Please notify us within 48 hours of delivery.
  • Include clear photos of the damage or defect, along with your order details.
  • We will assess the situation and provide a replacement or refund where appropriate.

8. Contact Us

If you have any questions about returns, refunds, or cancellations, please reach out to our support team:

Email: best.motion@outlook.com
Address: S076 LVL 2, SEASON SQUARE COMPLEX, JALAN PJU10/3, DAMANSARA DAMAI, 47830 PETALING JAYA, SELANGOR, MALAYSIA.

Thank you for choosing BEST MOTION SDN BHD. We appreciate your trust and look forward to serving your home and lifestyle needs with quality and care.