At BEST MOTION SDN BHD (“Company”, “We”, “Us”, or “Our”), we respect your privacy and are committed to protecting the personal information you provide to us when using our website.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, place an order, contact us, or otherwise interact with our services.
Website: https://bestmotion.online/
Company: BEST MOTION SDN BHD
Email: best.motion@outlook.com
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Definitions
For the purposes of this Privacy Policy:
- “Company”, “We”, “Us”, or “Our” refers to BEST MOTION SDN BHD.
- “Service” refers to the website operated by BEST MOTION SDN BHD, accessible from https://bestmotion.online/.
- “Personal Data” or “Personal Information” refers to information that identifies or can reasonably be used to identify an individual.
- “You” refers to the individual accessing or using our Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, where applicable.
- “Website” refers to https://bestmotion.online/.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when using our website or purchasing our products.
Depending on how you interact with our Service, the information we collect may include:
- Full name;
- Email address;
- Telephone or mobile number;
- Billing information;
- Delivery address;
- Shipping address;
- Order information;
- Products purchased;
- Payment-related information;
- Communication history with us;
- Enquiries, feedback, or complaints;
- Information provided when submitting a return, refund, or exchange request; and
- Other information that you voluntarily provide to us.
You should only provide personal information that is accurate, complete, and relevant to the purpose for which it is collected.
3. Information Collected Automatically
When you access our website, certain information may be collected automatically through your browser, device, hosting provider, analytics tools, cookies, or similar technologies.
This information may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Website pages visited;
- Date and time of access;
- Referring website;
- General usage information;
- Website interaction data; and
- Technical information relating to your connection to our Service.
This information may be used to maintain, secure, analyse, and improve our website.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies are small text files stored on your device when you visit a website.
We may use cookies for purposes such as:
- Remembering website preferences;
- Maintaining shopping cart functionality;
- Processing orders;
- Improving website performance;
- Understanding how visitors use our website;
- Analysing website traffic;
- Improving website functionality; and
- Supporting security and fraud prevention.
You may configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect the functionality of some parts of our website.
5. How We Use Your Personal Information
We may use the information we collect for legitimate business and operational purposes, including:
- Processing and fulfilling orders;
- Confirming purchases;
- Arranging delivery;
- Communicating with customers;
- Responding to enquiries;
- Providing customer support;
- Processing returns, refunds, or exchanges;
- Managing customer accounts, where applicable;
- Processing payments through relevant payment providers;
- Verifying transactions;
- Preventing fraudulent or unauthorised transactions;
- Improving our website and services;
- Understanding customer preferences and website usage;
- Maintaining website security;
- Troubleshooting technical issues;
- Maintaining business records;
- Complying with legal and regulatory obligations; and
- Protecting the rights, property, and interests of BEST MOTION SDN BHD.
We will only use personal information for purposes that are reasonably connected to our business operations or as otherwise permitted or required by applicable law.
6. Order and Payment Information
When you place an order through our website, we need certain information to process and fulfil your purchase.
This may include your name, contact details, delivery address, order details, and payment-related information.
Payment transactions may be processed through third-party payment service providers. Depending on the payment method used, your payment information may be handled directly by the relevant payment provider.
We do not necessarily store complete payment card details on our own systems.
You should review the privacy policy and terms of the applicable payment provider for information about how your payment information is collected and processed.
7. Delivery Information
To fulfil your order, we may need to share relevant information with delivery companies, courier providers, logistics partners, or other service providers involved in delivering your Goods.
Information shared may include:
- Recipient name;
- Delivery address;
- Contact number;
- Order information; and
- Other information reasonably required to complete the delivery.
Such information will be used for delivery and related fulfilment purposes.
8. Third-Party Service Providers
We may work with third-party service providers to support our business operations.
These may include providers involved in:
- Payment processing;
- Website hosting;
- Website security;
- Analytics;
- Email communications;
- Customer support;
- Order processing;
- Delivery and logistics;
- Website maintenance; and
- Other necessary business services.
These third parties may have access to personal information only where reasonably necessary to perform services on our behalf or where otherwise permitted by applicable law.
We take reasonable steps to ensure that service providers handle personal information appropriately.
9. Marketing Communications
Where permitted by applicable law, we may use your contact information to provide information about our products, promotions, offers, or other updates that may be relevant to you.
You may choose not to receive certain marketing communications by following the unsubscribe instructions included in the communication or by contacting us directly.
Please note that even if you opt out of marketing communications, we may still send essential communications relating to your Orders, transactions, account, delivery, refunds, or other service-related matters.
10. How We Protect Your Information
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
Depending on the nature of the information and the risks involved, these measures may include:
- Access controls;
- Secure website technologies;
- Password protection;
- Security monitoring;
- Restricted access to personal information;
- Regular system maintenance; and
- Other reasonable security measures.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and maintaining transaction records;
- Providing customer service;
- Resolving disputes;
- Processing returns or refunds;
- Maintaining business and accounting records;
- Complying with legal requirements; and
- Protecting our legal rights and interests.
When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it in accordance with applicable laws and our internal procedures.
12. Disclosure of Personal Information
We do not sell your personal information to third parties.
We may disclose or provide access to personal information where reasonably necessary for legitimate business purposes or where permitted or required by applicable law.
This may include disclosure to:
- Payment service providers;
- Courier and logistics providers;
- Website hosting providers;
- IT and technical service providers;
- Analytics providers;
- Professional advisers;
- Legal or regulatory authorities;
- Government agencies; and
- Other service providers required to support our business operations.
We may also disclose information where necessary to protect the rights, safety, property, or interests of BEST MOTION SDN BHD, our customers, or other persons.
13. Legal Requirements
We may disclose personal information where we reasonably believe that such disclosure is necessary to:
- Comply with applicable laws or regulations;
- Respond to a valid legal request;
- Comply with a court order or lawful government request;
- Investigate suspected fraud or unlawful activity;
- Protect the rights or property of the Company; or
- Protect the safety of our customers, employees, or other individuals.
14. Business Transfers
If BEST MOTION SDN BHD is involved in a merger, acquisition, restructuring, sale of assets, business transfer, or similar transaction, personal information may be transferred as part of that transaction.
Where required by applicable law, appropriate notice will be provided regarding any such transfer.
15. Links to Third-Party Websites
Our website may contain links to third-party websites, platforms, payment providers, social media services, or other external websites.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
When you leave our website and access a third-party website, you should review that website’s privacy policy before providing any personal information.
16. Children’s Privacy
Our Service is intended for general audiences and is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action where required.
17. Your Privacy Rights
Subject to applicable laws and any relevant limitations or exceptions, you may have rights regarding your personal information.
Depending on the circumstances, these rights may include the ability to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete personal information;
- Request that certain personal information be deleted where legally applicable;
- Withdraw consent where processing is based on consent;
- Request information about how your personal information is used; and
- Raise a concern or complaint regarding the handling of your personal information.
Requests may be subject to verification and applicable legal requirements.
18. Correction of Personal Information
We aim to maintain accurate and up-to-date personal information.
If any information you have provided to us is inaccurate, incomplete, or outdated, you may contact us and request that the relevant information be corrected.
We may request additional information to verify your identity before making changes to personal information.
19. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw your consent by contacting us.
Withdrawal of consent may not affect the lawfulness of processing that occurred before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services, process certain requests, or fulfil certain Orders where the relevant information is necessary for those purposes.
20. Access Requests
Where permitted by applicable law, you may request access to personal information held by us about you.
When making an access request, we may require sufficient information to verify your identity and locate the relevant information.
We may also charge reasonable fees or decline a request where permitted by applicable law.
21. Complaints
If you have concerns about how we collect, use, disclose, or handle your personal information, you may contact us using the details provided below.
We will make reasonable efforts to review and address legitimate privacy complaints.
You may also have the right to contact the relevant Malaysian regulatory or data protection authority where applicable.
22. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time.
Changes may be made to reflect:
- Changes in our business practices;
- Changes to our website;
- Changes in technology;
- Changes in applicable laws or regulations; or
- Changes in how we collect or process personal information.
Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.
You are encouraged to review this Privacy Policy periodically to remain informed about how we handle personal information.
23. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia.
Any dispute relating to this Privacy Policy or the handling of personal information shall be subject to the applicable jurisdiction of the courts of Malaysia, subject to any mandatory rights or remedies available under applicable law.
24. Contact Us
If you have any questions, requests, concerns, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:
BEST MOTION SDN BHD
Email: best.motion@outlook.com
Website: https://bestmotion.online/
We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.