At BEST MOTION SDN BHD, we are committed to ensuring that our customers receive their orders in good condition and as described on our website. Please read the following Return, Refund and Exchange Policy carefully before making a purchase.
1. No Return, Refund or Exchange
All items sold by BEST MOTION SDN BHD are non-refundable and non-exchangeable, except in the following circumstances:
- The wrong item was sent by the merchant.
- The item received does not match the specifications, description, features, or other information advertised on our website.
- The item received is spoiled, damaged, or defective upon delivery.
- The delivery exceeds the delivery timeline stated in our Shipping Policy.
Change of mind, incorrect product selection, or personal preference does not qualify for a return, refund, or exchange.
2. Required Evidence
For any return or refund request, customers are required to provide sufficient evidence for our assessment. This may include:
- A clear and continuous unboxing video showing the parcel before it is opened, including the shipping label, outer packaging, and the item received.
- A clear video showing the first use of the item, where applicable.
- Clear photographs showing the condition of the item, packaging, shipping label, or any damage or defect.
- The relevant order details and other supporting documents or information requested by BEST MOTION SDN BHD.
The unboxing video should clearly show the condition of the parcel and item from the beginning of the unboxing process. Edited, incomplete, or unclear videos may not be accepted as sufficient evidence.
3. Return and Refund Request Period
All return, refund, or exchange requests must be submitted to BEST MOTION SDN BHD at best.motion@outlook.com within 24 hours of receiving the item.
Customers should include the following information in their request:
- Order number
- Customer name
- Description of the issue
- Relevant photographs and videos
- Any other supporting information requested by the company
Requests submitted after the 24-hour period will not be accepted.
4. Requests Without Required Evidence
BEST MOTION SDN BHD reserves the right to reject any return, refund, or exchange request if the customer fails to provide the required evidence.
Any request submitted:
- After the 24-hour claim period;
- Without a clear and continuous unboxing video, where required;
- Without sufficient photographs or videos showing the issue;
- With incomplete, unclear, or altered evidence; or
- Without other supporting information requested by the company
may not be accepted or processed.
5. Assessment and Approval
All return, refund, and exchange requests are subject to review and approval by BEST MOTION SDN BHD.
Upon receiving a claim, our team may request additional information, photographs, videos, or other evidence to verify the issue.
If the claim is approved, we will inform the customer of the next steps, which may include returning the item to us for inspection.
Customers should not return any item without receiving instructions from BEST MOTION SDN BHD.
6. Refund
Where a refund is approved, the refund will be processed according to the applicable payment method and the company’s refund procedures.
The processing time may vary depending on the payment provider or financial institution. BEST MOTION SDN BHD is not responsible for delays caused by third-party payment providers or banks.
7. Exchange
An exchange may only be provided where the claim is approved under the circumstances stated in this Policy, such as receiving the wrong item or receiving an item that is damaged or defective upon delivery.
Exchange requests are subject to product availability. If the replacement item is unavailable, BEST MOTION SDN BHD may provide an alternative resolution where applicable.
8. Contact Us
For any return, refund, or exchange enquiries, please contact us within 24 hours of receiving your order:
BEST MOTION SDN BHD
Email: best.motion@outlook.com
Website: https://bestmotion.online/
By placing an order with BEST MOTION SDN BHD, customers acknowledge and agree to the terms stated in this Return, Refund and Exchange Policy.