Shipping Policy

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to BEST MOTION SDN BHD
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the BEST MOTION SDN BHD, accessible from https://bestmotion.online/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Shipping Coverage

We currently only offer shipping services within Malaysia. We do not offer international shipping at this time.

2. Shipping Fee

We are pleased to offer free shipping on all orders delivered within Malaysia. No additional charges will be applied during checkout.

3. Processing & Delivery Time

All orders placed on our website are processed and shipped within 7 business days from the date of purchase.

Please note:

  • Orders are not shipped or delivered on weekends or public holidays.
  • In case of high order volumes or unforeseen circumstances (e.g., weather, logistics issues), shipping may take slightly longer. If significant delays are expected, we will notify you via email.

4. Shipping Confirmation & Tracking

Once your order has been shipped:

  • You will receive an email notification confirming shipment.
  • This email may include tracking details if available, allowing you to monitor the delivery status of your package.

5. Delivery Address

Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for:

  • Delays caused by incorrect or incomplete shipping information
  • Losses or issues due to failed delivery attempts when recipients are unavailable

If a parcel is returned to us due to delivery failure, we will contact you to arrange a re-delivery.

6. Undeliverable or Lost Packages

In rare cases where packages are lost in transit or marked as delivered but not received:

  • Please contact us within 7 days of the estimated delivery date.
  • We will work with our courier partners to investigate and resolve the issue accordingly.

7. Damaged or Defective Items Upon Arrival

If your order arrives damaged or with visible signs of mishandling:

  • Contact us within 48 hours of delivery.
  • Include your order number, a description of the damage, and clear photos of the affected item(s).
  • We will review and provide a suitable resolution, which may include a replacement or refund.

8. Contact Information

If you have any questions or need assistance regarding your order or shipping, please contact us at:

Company Name: BEST MOTION SDN BHD
Email: best.motion@outlook.com
Address: S076 LVL 2, SEASON SQUARE COMPLEX, JALAN PJU10/3, DAMANSARA DAMAI, 47830 PETALING JAYA, SELANGOR, MALAYSIA
Website: https://bestmotion.online/