Shipping Policy

At BEST MOTION SDN BHD, we aim to provide a simple and reliable delivery experience for all customers. This Shipping Policy explains our delivery coverage, estimated delivery time, shipping charges, and other important information relating to the delivery of your order.

By placing an order through our website, you acknowledge and agree to the terms stated in this Shipping Policy.

1. Delivery Coverage

BEST MOTION SDN BHD currently provides delivery services within Malaysia only.

We deliver to eligible residential, commercial, and other valid delivery addresses located within Malaysia, subject to accessibility and courier or logistics service availability.

We currently do not provide international shipping.

Orders placed with delivery addresses outside Malaysia will not be processed for international delivery.

2. Free Shipping

We currently offer free shipping within Malaysia.

There is no standard shipping fee charged to customers for eligible orders delivered within Malaysia.

However, additional charges may apply in exceptional circumstances where special delivery arrangements, difficult-access locations, additional handling, or other services are required. Where applicable, such charges will be communicated to the customer before proceeding.

3. Estimated Delivery Time

Our standard delivery timeframe is approximately 7 days.

The estimated delivery period begins after the Order has been successfully confirmed and processed by BEST MOTION SDN BHD.

Delivery within 7 days is an estimated timeframe and may vary depending on factors such as:

  • Order processing time;
  • Product availability;
  • Delivery location;
  • Courier or logistics operations;
  • Public holidays;
  • Weather conditions;
  • Traffic or transportation disruptions;
  • High-volume delivery periods; or
  • Other circumstances beyond Our reasonable control.

We will make reasonable efforts to ensure that Orders are delivered within the stated timeframe.

4. No Overnight Delivery

BEST MOTION SDN BHD does not offer overnight delivery.

Customers should not expect Orders to be delivered on the same day or the following day unless otherwise expressly agreed by the Company.

Any request for urgent, same-day, next-day, or overnight delivery cannot be guaranteed and is not part of Our standard delivery service.

5. International Shipping

BEST MOTION SDN BHD does not offer international shipping.

We currently only accept Orders for delivery to addresses located within Malaysia.

We do not ship Goods to addresses outside Malaysia, including but not limited to:

  • Singapore;
  • Thailand;
  • Indonesia;
  • Brunei;
  • Australia;
  • United Kingdom;
  • United States;
  • Other international destinations.

If You require delivery outside Malaysia, please contact Us before placing an Order to confirm whether any special arrangement is available.

6. Order Processing

Orders will generally be processed after successful payment and confirmation of the Order.

We may require additional time to process certain Goods depending on product availability, order volume, or the nature and size of the product.

For furniture and larger items such as sofas, tables, chairs, armchairs, and bed frames, additional handling or preparation time may occasionally be required.

The estimated delivery period does not necessarily begin until the Order has been successfully processed and is ready for dispatch.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an Order.

Please ensure that the following information is correct:

  • Full recipient name;
  • Contact number;
  • Complete delivery address;
  • Postal code;
  • City;
  • State; and
  • Any relevant delivery instructions.

BEST MOTION SDN BHD shall not be responsible for delivery delays, failed deliveries, additional costs, or returned shipments resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

If You discover that Your delivery information is incorrect, please contact Us as soon as possible.

We cannot guarantee that delivery information can be changed after an Order has been processed or dispatched.

8. Delivery of Furniture and Large Items

Some of Our Goods are furniture or large household items, including sofas, tables, chairs, armchairs, bed frames, and other bulky products.

Customers should ensure that the delivery location is accessible and suitable for receiving the ordered Goods.

Before placing an Order for a large item, customers are advised to check:

  • Doorway width and height;
  • Corridor access;
  • Stairway access;
  • Lift dimensions and weight restrictions;
  • Parking and loading access;
  • Building management requirements;
  • Access to the intended room or location; and
  • Any other physical restrictions that may affect delivery.

BEST MOTION SDN BHD is not responsible for delivery difficulties caused by restricted or unsuitable access to the delivery location.

Where a special delivery arrangement is required, additional arrangements or charges may apply.

9. Delivery to Apartments, Condominiums and Managed Buildings

For deliveries to apartments, condominiums, office buildings, gated communities, or other managed properties, customers are responsible for ensuring that the relevant building management or security personnel permit the delivery.

Where applicable, customers should provide:

  • Access instructions;
  • Parking instructions;
  • Building or unit information;
  • Security requirements;
  • Delivery booking requirements; and
  • Any required management approval.

Any delay caused by building management, security restrictions, lack of access, or failure to provide required information may affect the estimated delivery timeframe.

10. Delivery Attempts

Our delivery partner may contact the customer using the contact details provided with the Order.

Customers should ensure that someone is available to receive the Goods or that appropriate delivery instructions have been provided.

If delivery cannot be completed because the recipient is unavailable, the delivery location cannot be accessed, or the information provided is incorrect, the delivery may be rescheduled.

Additional delivery arrangements or charges may apply in certain circumstances.

11. Delays

Although We aim to deliver Orders within approximately 7 days, delivery delays may occasionally occur.

Delays may be caused by circumstances including but not limited to:

  • Courier or logistics delays;
  • Severe weather;
  • Flooding;
  • Public holidays;
  • Traffic conditions;
  • Natural disasters;
  • Supplier or warehouse delays;
  • High order volumes;
  • Transportation disruptions;
  • Incorrect delivery information;
  • Access restrictions; or
  • Other unforeseen circumstances.

Where We become aware of a significant delay, We will make reasonable efforts to inform the affected customer.

12. Delivery Tracking

Where tracking information is available, customers may receive delivery or tracking information through the contact details provided during checkout.

Tracking information is provided by the relevant delivery or logistics provider and may take some time to update.

BEST MOTION SDN BHD is not responsible for temporary inaccuracies, delays, or interruptions in third-party tracking systems.

13. Damaged Goods Upon Delivery

Customers are strongly encouraged to inspect the parcel and Goods immediately upon delivery.

If the Goods appear to be damaged, defective, incorrect, or materially different from the product ordered, customers should contact BEST MOTION SDN BHD as soon as possible.

For damage or defect claims, customers may be required to provide:

  • A clear and continuous unboxing video;
  • Photographs of the parcel and packaging;
  • Photographs showing the damaged or defective area;
  • The shipping label;
  • Order details; and
  • Any other supporting information requested by Us.

Please refer to Our Return, Refund and Exchange Policy for the applicable claim requirements and timeframe.

14. Delivery Confirmation

An Order may be considered delivered once the delivery provider records the Order as successfully delivered to the address provided by the customer.

Where applicable, delivery confirmation may include:

  • Recipient confirmation;
  • Proof of delivery;
  • Delivery photographs;
  • Signature confirmation; or
  • Other delivery records maintained by the delivery provider.

If You believe an Order has been incorrectly marked as delivered, You should contact Us promptly so that We can investigate the matter.

15. Incorrect or Missing Items

If You receive an item that does not match Your Order, or if an item appears to be missing from Your delivery, please contact Us within the timeframe specified in Our Return, Refund and Exchange Policy.

You may be required to provide photographs, videos, Order information, packaging information, or other evidence to assist Us in investigating the issue.

16. Unsuccessful Delivery

If delivery cannot be completed due to circumstances caused by the customer, including but not limited to:

  • Incorrect address;
  • Incomplete address;
  • Incorrect contact information;
  • Recipient unavailable;
  • Refusal to accept the delivery;
  • Failure to provide access;
  • Failure to comply with building management requirements; or
  • Other circumstances within the customer’s control,

the delivery may be delayed or rescheduled.

BEST MOTION SDN BHD reserves the right to charge additional delivery costs where additional delivery attempts or special arrangements are required, where applicable.

17. Order Changes After Dispatch

Once an Order has been dispatched, We may not be able to change the delivery address, delivery instructions, product selection, or other Order details.

Customers should contact Us as soon as possible if any changes are required.

Any change request is subject to the status of the Order and availability of the requested arrangement.

18. Refusal of Delivery

Customers should not refuse delivery solely because they have changed their mind about the purchase.

If You refuse delivery for reasons unrelated to damage, defect, incorrect Goods, or another issue covered under Our Return, Refund and Exchange Policy, the Order may not qualify for a refund or exchange.

Any applicable return or additional delivery costs may be the responsibility of the customer.

19. Delivery and Force Majeure

BEST MOTION SDN BHD shall not be responsible for delivery delays or failures caused by circumstances beyond Our reasonable control.

Such circumstances may include:

  • Natural disasters;
  • Floods;
  • Fires;
  • Severe weather;
  • Epidemics or pandemics;
  • War;
  • Civil unrest;
  • Government restrictions;
  • Strikes or labour disputes;
  • Transportation disruptions;
  • Supplier disruptions;
  • Courier disruptions;
  • Power or telecommunications failures; or
  • Other unforeseen events beyond Our reasonable control.

Where such circumstances occur, We will make reasonable efforts to minimise delays and resume delivery services as soon as reasonably practicable.

20. Shipping Policy and Refund Claims

Failure to receive an Order within the estimated delivery timeframe may be considered for a refund claim only where it meets the conditions stated in Our Return, Refund and Exchange Policy.

Customers should contact Us at best.motion@outlook.com if an Order has significantly exceeded the applicable delivery timeframe.

All refund requests remain subject to Our Return, Refund and Exchange Policy and the required supporting evidence.

21. Policy Changes

BEST MOTION SDN BHD reserves the right to modify, update, or change this Shipping Policy at any time without prior notice.

Any changes will be published on this page and will take effect from the date stated in the updated policy.

Customers are encouraged to review this Shipping Policy before placing an Order.

22. Contact Us

If You have any questions regarding Our Shipping Policy, delivery timeframe, delivery coverage, or an existing Order, please contact Us:

BEST MOTION SDN BHD
Email: best.motion@outlook.com
Website: https://bestmotion.online/

We will make reasonable efforts to assist You with Your delivery enquiry.